Privacy Policy for Dolphin Autowheels Pvt. Ltd.
Dolphin Autowheels Pvt. Ltd. (“we,” “us,” or “our”) is committed to protecting your personal information and complying with Google Play User Data Policy, applicable data protection laws, and industry best practices. This Privacy Policy explains how our mobile applications, WhatsApp API–based forms, digital platforms, and internal systems such as the Finance Management Software (FMS) collect, use, share, and protect your data.
- Information We Collect
We collect only the minimum information necessary to operate our services. Depending on your interaction with our apps and systems, we may collect:
- Personal Information
- Name
- Contact number
- Location (city/area)
- Vehicle preferences, finance/loan preferences
- Information voluntarily provided in forms or service requests
- Technical & Device Information
- Device identifiers
- IP address
- App interaction logs
- Usage timestamps
- WhatsApp API interaction data (as applicable)
- App Permissions (If Applicable)
If our app requests access to device features (e.g., camera, storage), it will always:
- Be clearly disclosed
- Ask for user consent
- Be used only for the purpose stated (e.g., uploading documents for loan approval)
We do not collect unnecessary or background data, and we never collect data without user knowledge.
2. How We Use Your Information
Your data is used strictly for operational and service-related purposes, including:
- Processing vehicle loan or finance applications
- Application status tracking and customer support
- Providing app functionality and improving service performance
- Fraud prevention and security monitoring
- Internal analytics and platform enhancement
We do not use your personal data for unrelated advertising or profiling.
3. Data Sharing & Disclosure
We do not sell or rent user data.
Data may be shared only in the following circumstances:
- With authorized internal teams for processing loan applications or support
- With regulated financial institutions or partners, only when required for your application
- To comply with legal obligations or government requests
- With third-party service providers (e.g., secure hosting providers, WhatsApp Business API vendors) who must follow our data protection standards
All third parties are bound by confidentiality and strict data protection agreements.
4. Data Security
We take appropriate technical and administrative measures to safeguard your data, including:
- Encryption of data at rest and in transit
- Strict access controls based on role
- Regular security audits and monitoring
- Secure authentication and activity logs
- Prevention of unauthorized access, misuse, or alteration
Despite our best efforts, no digital system is 100% secure, but we continuously improve our protocols.
5. Data Retention & Deletion
We retain personal data only for as long as necessary to fulfill the purposes stated in this policy or to comply with legal requirements.
Users may request:
- Deletion of personal data
- Correction of inaccurate information
- Access to information we hold about them
Requests can be made as described in Section 8 (Contact).
We will process data deletion requests in accordance with Google Play’s Data Deletion Requirements.
6. User Rights
You have the following rights regarding your personal data:
- Right to access your information
- Right to request correction or updates
- Right to request deletion (subject to legal obligations)
- Right to withdraw consent where applicable
For data controlled via the app, you may contact our compliance team to exercise these rights.
7. Children’s Privacy
Our services are not intended for children under 13.
We do not knowingly collect data from children.
If you believe a child has provided data, contact us immediately so we can delete it
8. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect:
- Changes in legal or regulatory requirements
- Updates in app features
- Improvements in data handling practices
When we update the policy:
- The “Last Updated” date will change
- Significant changes will be communicated via the app or website
9. Contact Us
For questions, concerns, or data-related requests, please contact:
Compliance Team
Email: compliance@dolphingroup.co.in
For technical or app-related privacy concerns:
IT Department
Email: it@dolphingroup.co.in